Returns

RETURN POLICY

Michala Eken offer 14 days of full return on any of her standard jewellery. Bespoke or custom made jewellery (like wedding bands or engagement rings made upon request) can not be returned.

The return policy is according to the Danish Consumer Agreement Act § 17.

The returned product must be in the same condition as when you received it. If the product is damaged or used the product cannot be refunded.

If you wish to return your purchase please send an e-mail to michala@eken.dk named "Return" and include your name, contact information and, if possible, provide a tracking number.

All returns must be send to:

Michala Eken
Reykjaviksgade 2, 3.th,
DK-2300 Copenhagen S
Denmark

Upon return the customer is responsible for the delivery cost.

It is suggested that you send the items as a package and that you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

When the returned product is received, Michala Eken will make a refund of eligible returns. If you paid by invoice, Michala Eken will need your bank information to transfer the money back to. The easiest way is to include this in the e-mail you send upon a return.

International Return

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Michala Eken is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.

Exchange

Want to switch to another product or another size of the same product?

Send an e-mail to michala@eken.dk named "Exchange" and provide your customer information, that you will send back the product and the product and size you wish to receive in exchange.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Michala Eken.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Michala Eken reserves the right to charge you a handling fee to cover return shipping and freight companies administrative costs.